Privacy policy.

Last updated: 14 November 2026

1. Who we are

DD CABS LTD (trading as DD Cabs) provides taxi booking and journey enquiries in Darlington and the surrounding area and is the data controller for the enquiries and bookings it handles.

Company number: 17427855. Registered in England and Wales. Registered office: 5 Linmoor Avenue, Middlesbrough, England, TS3 8QG.

For personal-data questions or requests, you can contact us by telephone or WhatsApp on 07943 499823.

Website: ddcabsdarlington.co.uk.

2. Information we handle

When you contact us about a journey, we may receive your name or contact name, phone number, pickup and destination locations, journey date and time, passenger count, any information you choose to provide, and messages about your booking. Where a booking is agreed, we may also retain a fare and booking status.

When you visit this website, our hosting and security provider may automatically process technical information such as your IP address, browser information and request logs, to operate and protect the website.

3. Why we use this information

We use your details to respond to enquiries, check availability, provide quotations, arrange and manage bookings, contact you about a requested journey, and keep appropriate business records. Depending on the circumstances, our lawful basis under UK data protection law may be steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, or legitimate interests in running and protecting the business.

4. WhatsApp, Google and booking technology

If you contact DD Cabs through WhatsApp, your messages are also handled by WhatsApp/Meta according to their own privacy terms. We may use a business booking system hosted on Cloudflare to organise incoming enquiries, and Google services to manage booking calendars and plan journeys following the owner's confirmation. Access is restricted to those who need it for managing bookings. Third-party providers may process information in other countries and apply appropriate international transfer safeguards.

Sending a WhatsApp message or completing the website's enquiry form does not itself create a confirmed booking. The website form simply prepares a message for you to review and send through WhatsApp.

5. Sharing and retention

We do not sell your personal details. Data may be shared with service providers needed to provide and manage the taxi service, or with authorities where required by law.

Unconfirmed enquiries stored in our booking inbox are ordinarily retained for up to 30 days, subject to system clean-up. Confirmed bookings and necessary business records may be kept for longer where needed for the journey, disputes, accounting, legal or regulatory obligations. We keep information no longer than reasonably necessary for those purposes.

6. Cookies and site functionality

This website does not currently run advertising trackers, website analytics scripts or a marketing-cookie banner. Our hosting provider Cloudflare may use strictly necessary technical or security mechanisms to serve and protect the site. Following an external WhatsApp link takes you to a separate service with its own privacy practices.

7. Your rights

Subject to applicable UK law and any exemptions, you may ask us for access to your personal information, correction, deletion, restriction, objection, or transfer of information, and you may raise a concern about how it is used. Contact DD Cabs using the telephone or WhatsApp details above. See our data deletion instructions for how to request removal of information when legally possible. You also have the right to complain to the UK's Information Commissioner's Office at ico.org.uk.

8. Updates

This notice may change as our services and booking technology develop. The updated notice will be published on this page with a revised date.